Support Overview

Radio and television never sleep. And neither do we!

Fortunately, because of the reliability and ease-of-use of our products, most of our support requests are not emergencies. But if you do have an off-air emergency and need immediate technical assistance, call Telos Alliance 24/7 Support on +1 (216) 622-0247 at any time.

Standard technical support hours are Monday through Friday, 9:00 AM until 5:00 PM Eastern time in the US (GMT-4) and can be reached at the same number, +1 (216) 622-0247.

Want faster service? Complete the Support Form which allows us to help identify your product and expedite your inquiry *.

Activate your 5-Year Warranty by registering your products here.

Click here for general contact information.


* You can also email us directly at