Support Overview

Radio and television never sleep. And neither do we!


Fortunately, because of the reliability and ease-of-use of our products, most of our support requests are not emergencies. But if you do have an off-air emergency and need immediate technical assistance, call Telos Alliance 24/7 Support on +1 (216) 622-0247 at any time.

Standard technical support hours are Monday through Friday, 9:00 AM until 5:00 PM Eastern time in the US (GMT-5).

For Radio call +1 (216) 622-0247.

For Television call +1 (717) 735-3611.

Want faster service? Complete the Support Form which allows us to help identify your product and expedite your inquiry *.

For radio products, activate your 5-year warranty by registering your products here.

Television products include a standard 2-year limited parts and labor warranty.

Click here for general contact information.

* You can also email us directly:

For Radio:

For Television: