VX PRIME+ BROADCAST VOIP PHONE SYSTEM IN DEPTH
This Is Where It All Started
Steve Church founded Telos Systems® in 1985. As both a talk-show host and radio group Technical Director, Steve was only too familiar with the frustrations of “bad phones” and even less responsive equipment manufacturers, so he set about eliminating the technical problems that plagued radio call-in segments. In 1984, he invented the Telos 10, the first DSP-based telephone-to-broadcast interface system—allowing radio stations to significantly improve the technical quality of call-in segments. The overwhelming response to Steve’s economical and technically elegant solution to a nagging problem provided the spark from which Telos was born.
A lot’s happened since then. Telos pioneered the use of MPEG Layer 3 coding in the revolutionary Zephyr ISDN codec. We produced the first hardware MP3 streaming encoder for broadcast. We developed the world’s first “whole-plant” broadcast phone system. We invented the IP-networked radio console, and then integrated broadcast phones into that network via Ethernet.
Telos has grown steadily since our initial production run of 25 Telos 10 units in 1985! With tens of thousands of systems in the field, it’s now is hard to find a broadcast facility in the world without at least one piece of our gear. Our organization, now called the Telos Alliance, includes the Omnia®, Axia®, 25-Seven®, Minnetonka Audio®, and Linear Acoustic®, and our R&D department— the largest research team in broadcasting— continues to develop innovative audio products for radio and television broadcasting, telephony, and the Internet.
VX Prime+ Broadcast VoIP Phone System
Telos VX marries the flexibility and capabilities of IP networks to the remarkable power of today’s digital signal processing, and brings the benefits to broadcast facilities. With a VX system, you can move and share lines between studios at the touch of a button. VX Prime+ is an 8-hybrid system that brings VoIP flexibility to medium and small facilities without breaking the bank.
VX systems are naturally flexible, naturally powerful. Your broadcasts benefit from superb, crystal-clear caller audio while callers hear clean, intelligible audio from your console. VX systems are surprisingly cost-effective, even when deployed in single-station facilities.
Why VoIP For Broadcast?
VoIP has taken the business world by storm, increasing the flexibility of office phone systems and PBXs while simultaneously lowering maintenance and equipment costs. In fact, most Fortune 500 companies have replaced their old PBX systems with VoIP for just these reasons.
VoIP is a natural for broadcasters, interconnecting the phone system with audio interfaces, phone sets, console controllers, and PCs running screening software by way of efficient, low-cost Ethernet. Using VoIP, you can finally share phone lines among multiple studios and route caller audio anywhere in your facility, easily, and instantly. Got a hot talk-show that suddenly needs more lines in a certain studio? Just a few keystrokes at a computer and you’re ready...no delays, no cables to pull. VX systems can even interconnect with your business office’s VoIP PBX to allow easy call transfers.
Reduced Cost. Increased Flexibility.
The use of sophisticated, modern IP networking for Telos VX Prime+ allows rich communication between devices. For example, caller information entered by a producer is displayed on the studio phone’s color LCD. Caller audio is available on studio PCs for easy recording. Operators at mixing consoles can directly control line switching without diverting their attention from the board. The result? Talk shows that run like clockwork, sound better, and flow without errors.
This standards-based VoIP architecture helps you save money, too, by widening your choices in telco providers. Most carriers now offer VoIP services using the SIP protocol, which can deliver substantial savings to stations that need any number of lines. (You can also connect to traditional T-1/PRI, POTS or ISDN phone lines using open-source Asterisk-based phone servers.)
But VX systems don’t stop at providing the benefits of VoIP—they also carry the broadcast-phone technology expertise of Telos.
Every incoming line has its own 5th-generation Telos Adaptive Digital Hybrid, our most advanced ever—packed full of technology engineered to extract the cleanest, clearest caller audio from just about any phone line, even cellular calls. Multiple lines can be conferenced with superior clarity and fidelity. Smart AGC ensures consistent caller audio levels. And calls from mobile callers using SIP clients on their smartphones benefit from native support for the G.722 “HD Voice” codec, improving caller speech quality and intelligibility.
Added Flexibility to Connect to Livewire or Any Other AES67 Network
AES67 support brings a new level of compatibility and flexibility to VX phone systems. Support for AES67 gives broadcasters the flexibility of integrating VX Prime+ into any AES67 environment, not just our own Axia® Livewire® network. With plug-and-play connectivity, you can network multiple channels of audio with any manufacturer’s AES67-compliant hardware. Beyond AES67, Livewire users have the added convenience and power of networking control (GPIO), advertising/discovery, and program associated data throughout the network.
VX System Components
VX Prime+ Engine
The heart of any VX system is the Engine. The fixed-capacity VX Prime+ system is powered by a 1RU rack-mount Engine with enormous processing power. In fact, the VX Prime+ Engine provides all the call control and audio processing needed for your entire on-air phone system.
With VX Prime+, you are equipped with 8 high-performance VoIP hybrids, to support multiple lines of concurrent on-air phones for two to four studios (depending on configuration).
Each VX Prime+ Engine features two Gigabit Ethernet ports, a high-density, cost-effective interface to both telephone lines and studio audio via proven Livewire Audio over IP (AoIP). VX systems are web-based, so remote control and configuration are easy—engineers can work from any place they can get online.
Call workflow for VX users is sophisticated and flexible. Lines may be readily shared among studios; the Web interface allows easy assignment of lines to “shows,” which can then be selected by users on VSet phone controllers and console drop-in modules. Each studio may be configured with its own Program-on-Hold as well.
The processing power of the VX Engine provides sophisticated DSP hybrids for every line, allowing multiple calls to be conferenced and aired simultaneously with excellent quality. The hybrids are equipped with a rich processing toolbox to make caller audio sound its best, no matter what kind of line or phone the caller uses.
Caller audio benefits from Smart AGC coupled with famous Telos three-band adaptive Digital Dynamic EQ and a three-band adaptive spectral processor. Call ducking and host override are part of the VX audio toolkit as well.
You’ll notice that there are no audio I/O or telco ports on VX Engines themselves. That’s because they’re meant for fast connection to Livewire AoIP systems; using Livewire, all I/O is handled via Ethernet. The Livewire network supports a wide variety of peripherals such as Axia audio consoles, VSet phones, PC-based screener applications, console-integrated controllers, and more. SIP servers and telecom providers connect through a dedicated WAN Ethernet jack for routing simplicity and easy maintenance.
For traditional phone services, VX works seamlessly with open-source Asterisk SIP servers, and most SIP PBXs. Telos VX experts speak fluent Asterisk, and are ready to assist you in specifying and configuring an installation to suit your studio’s requirements. VX also works with standard telco gateways to connect to T1/E1, ISDN, and POTS providers. And, if you already have a VoIP-based PBX or SIP endpoint service, VX systems can work with those as well.
The Telos VSet12 phone is beautifully designed, with a friendly LCD color display that uses exclusive Status Symbols to let talent know what's going on instantly. VSet12 works with up to 12 phone lines; the info-rich display provides caller ID for each line, along with time ringing-in or on-hold, and even screener comments from the screening software applications.
VSet12 gives talent unprecedented flexibility. You can map groups of lines to a single fader, making it simple to take a queue of calls to air sequentially. One-touch controls let talent step through queued calls, “busy out” incoming lines, lock calls on-air to prevent unintentional disconnection of a VIP. Telos-exclusive “Next Call” key speeds workflow for producers, screeners, and talent. But because VX systems provide a hybrid per line, much more functionality is unlocked: You can now spread multiple calls over a number of faders, using one for each call so that operators can control each line’s level individually. You can hard-assign individual lines to fixed faders, such as for VIP calls. A built-in address book and call history log round out VSet12’s features.
VSet6 is a 6-line phone controller for VX systems. Like the VSet12, it has a bright, attractive LCD color display with Status Symbols that feed talent instant information about line and caller status and controls that enable talent to step through queued calls, busy incoming lines, lock calls on-air, activate the dump button on a profanity delay, and more.
VSet Phone Controls
The LCD displays deliver detailed line status, caller information, caller ID, time ringing-in or on-hold, and even comments entered in screening software applications. Shown above are a few of the attractive, instantly-understandable Status Symbols that help talent run tight, mistake-free shows.
Each VSet phone has its own web server for easy remote configuration and software upgrades, and flexible power options include PoE (Power over Ethernet) from a Telos-approved PoE switch or Axia xSwitch, or an in-line power injector.
Whether calls are live or pre-recorded, interviews or audience participation, one thing’s certain: phone segments are an integral part of today’s fast-paced radio. But up to now, the phone system was separate from the on-air console; audio was shared, but little else. Wouldn’t it be great if talent could take control of phones without ever having to divert their attention from the board? They can: the Axia Console Controller provides the ideal way to integrate broadcast phones into the on-air console—the control center of every studio.
There are plenty of advantages to melding phones with consoles. Like ease of installation: IP-Audio consoles with built-in phone controllers don’t need any additional wires or connections. Their control signaling, caller audio, and backfeeds ride on the network connection that’s already there. Bringing caller audio into the IP-Audio domain makes it routable like any other audio source. You can even dynamically conference multiple lines using just a single fader.
VX systems connect directly to Axia Fusion, Element, iQ and Radius mixing consoles using Livewire+™ AES67 IP-Audio to eliminate the cost and complexity of old-style inputs, outputs, and mix-minuses. And now, VX Systems have the added flexibility of AES67 support. Multiple phone lines— each with a dedicated hybrid—can automatically map to individual console faders for complete control of caller audio. And users enjoy seamless console integration, with phone controls right on the board so that talent can dial, answer, screen, and drop calls without ever diverting their attention from the console. Information about line and caller status can be displayed right on the console as well.
Axia Call Controller
For VX clients with an Axia Fusion mixing console. The Axia Call Controller module puts control of VX telephone systems right into the console. The two-fader telephone control module features an integrated Telos Call Controller with renowned Status Symbols visual call management. These include Transfer, Drop, and Block All keys plus the Telos-exclusive “Next Call” key that allows fast airing of pre-screened calls. The rotary Options Control knobs can be programmed to trim source or fader gain when turned, and alphanumeric channel displays give complete information on source assignment, channel options, and more.
VSet Call Controller
Want a VX system, but don’t have an Axia mixing console? No problem — Telos provides VSet Console Controller electronics packages, which may be fitted to your console using panels supplied by your OEM console provider or preferred third-party fabricator. Like the VSet12 phone set, the VSet Console Controller provides visual line-status indicators and fast-take keys for selection and control of up to 12 callers, along with standard controls such as Take, Drop, Hold and Busy keys, and the Telos-exclusive “Next Call” key to speed workflow for producers, screeners, and talent. There’s also a built-in keypad for on-console dialing of outgoing numbers.
VSet Desktop Controller
The Telos VSet Desktop Controller with visual line-status indicators provides selection and control of up to 12 callers. Includes standard controls to allow fast, error-free talent operation, including Take, Drop, Hold, and Busy keys. Telos exclusive “Next Call” key speeds workflow for producers, and talent; built-in keypad allows on-hybrid dialing of outgoing numbers. VSet Desktop Controller works in producer mode only. Make and answer calls using VSet6, VSet12, or on hybrid with VSet Desktop Controller.
Broadcast Bionics XScreen Lite Call-Screening Software Included
XScreen Lite software comes with every VX Enterprise purchase and provides Unlimited Lite users, dial, hold, hang up, screened hold and next, conference control, dump mode, lock call, VSet control, telephone number, location, name, point & disposition, chat, clock, and call log (6 hours only) functionality. Please download your XScreen software from www.xscreen2.com.
VX Prime+ Interfaces
Telos Alliance xNode Audio Interfaces
Telos Alliance xNodes let you connect VX Prime+ to any non-networked radio console or other broadcast equipment, using standard AES/EBU interfaces. A GPIO Logic xNode provides control logic where needed. To cover all your bases, the Telos Alliance Mixed Signal xNode provides one mic/line analog input (switchable); two analog line inputs (dedicated); three analog line outputs; one AES3 input, one AES3 output, and two GPIO ports, each with five opto-isolated ins and outs.
The Telos Alliance AES/EBU audio xNode 4 AES/EBU inputs and 4 AES/EBU outputs. Left and right input signals may be split and routed independently as mono signals. Stunning performance specs include 48 kHz sampling rate, 126dB of dynamic range, and <0.0003% THD.
Each Telos Alliance GPIO logic xNode interface provides six general-purpose logic ports each with five opto-isolated inputs and five outputs. A logic port can be associated with any audio input or output and routes control data transparently along with the audio.
Telos Alliance xSwitch Zero-Configuration Ethernet Switch
xSwitch is the world’s only zero-configuration Ethernet switch optimized for Livewire IP-Audio applications. Fast setup requires only IP address assignment via front-panel OLED display or Axia iProbe software. Features 8 10/100MBit Ethernet ports — 4 with Power-over-Ethernet to power Axia xNodes, Telos VSet phones, and other networked devices compatible with the IEEE 802.1af PoE standard. Noiseless and fan-free, xSwitch can be conveniently placed adjacent to your audio devices, rack-mounted using included hardware, or wall-mounted (with an accessory kit available separately).
The Power of IP Realized
With VX Prime+, there’s no need for the maze of discrete cables once required by multi-line talk show systems. All VX components are linked with standard Ethernet, so a single CAT-5 cable provides:
Connection to the telco interface
Line switching commands
Data communication between the VX Prime+ and VSet12 phones
Transport of caller audio to mixing consoles
Return of mix-minus and program-on-hold audio to the caller
Data messages (such as call notes and IM) between producer and talent
Livewire audio for the recording of calls
Transfer of recorded call files from the producer to the studio
Now… how many discrete cables does that save you from having to wire up?
VX Gives You Options
Broadcast Bionics offers PhoneBOX VX, a tailored-for-VX version of their original PhoneBOX software. PhoneBOX VX gives VX users an amazing amount of information and a high level of control over the VX system. There’s prize management, call editing, and recording, sophisticated visual talkback, including a drag-and-drop database your show’s calls, plus a rich phonebook and visual warnings, tied to Caller ID, for persistent or nuisance callers.
Find out more from www.phoneboxvx.com.
NeoScreener by NeoGroupe
NeoGroupe offers NeoScreener, a call management solution that interfaces Telos NX12, NX6, IQ6, VX, HX6, 2x12 and 2101 systems, allowing for line control and database lookup using caller ID. The solution can interface to NeoWinners which is NeoGroupe's contest management software. It is designed for radio and television stations that need to manage their flow of incoming phone calls.
NeoScreener also handles external inputs, like SMS, Website, iPhone. Database driven, it enhances the phone-call workflow. With NeoScreener, call screeners can easily welcome calls and present them to the Talent on a specific display. Visit https://www.neogroupe.com/ to learn more.
Arctic Palm CS Call Management
The CS Call Management package provides producers and talent with the tools to capture and control callers while staying in touch with each other in a single Caller Control window. Designed for the VX VOIP systems, both local and remote users are in constant communication.
For more information, visit www.arcticpalm.com/CSScreener.htm.