PathfinderPC Technical FAQ
- My new copy of Pathfinder came with a request code. How do I obtain the license key for it?
To obtain your license key, visit http://www.pathfinderpc.com/license. If you are a new customer or have not previously created a PathfinderPC account, click on Create New Account, and use the request code on your copy of PathfinderPC to create an account. Once your account is created, you can return to this page to view and maintain your licenses. (Please note that the information you provide is for us to track orders and support cases only. It will not be shared outside of the Telos Alliance/Software Authority.) If you are a returning customer who needs to upgrade licenses or add additional licenses to your account, login with your email address and password. You can then enter the request code and license key into PathfinderPC Server through the window that is displayed when the application starts or by accessing the licensing menu item under the File menu (version 4.20 and later).
- I purchased PathfinderPC before July 1, 2008. Do I need to buy an upgrade to get PathfinderPRO functionality?
No. All legacy customers can enter their original Request Code at http://pathfinderpc.com/license to obtain a free upgrade to a PathfinderPRO license. You will only receive Pro functionality for as many original server licenses as you currently own. The new PathfinderPRO ships with 2 server licenses. If you only own one legacy license, that license will be upgraded to all of the capabilities of PathfinderPRO, but you will not obtain a free second server license for clustering. To obtain a second server license, you will need to purchase the upgrade product. Legacy customers who have already purchased two licenses in order to run a cluster can upgrade both licenses through the licensing web page to obtain full dual-server PathfinderPRO functionality. To obtain your free upgrade, go to the PathfinderPC licensing web page and create an account using the original legacy request code. Upon successful account creation, upgrade licenses will be generated and displayed. Starting with PathfinderPC Server 4.20 and later, you can access, enter, and upgrade the licensing information through the File menu of PathfinderPC Server.
- I am a Legacy client. If I upgrade, will the PRO license overwrite my legacy license making me unable to return to an earlier version of the software?
No. The PathfinderPRO license is stored in a different location so that both licenses can reside on the machine. That way if you need to downgrade PathfinderPC Server to an earlier version, you can do so with no ill effects.
- I notice PathfinderPRO ships with additional applications – VMIXControl and SAPortRouter. What are they?
VMIXControl is a virtual mixer application that can be installed on as many machines as you like in a PathfinderPRO environment. It provides a mixer user interface that controls the 40 channel virtual mixer that lives in each Axia Mix engine. It also communicates with PathfinderPRO to obtain routing and licensing information. VMIXControl requires PathfinderPRO version 4.20 or later to work. SAPortRouter is a router of serial information that can dynamically route serial port and TCP port data streams. It can also be controlled by Pathfinder so that routing changes can be dynamic. It also supports multiplexing so that controlling devices can communicate with multiple Pathfinder servers. For example, it could be used to dynamically route serial commands from satellites to automation systems. See the help file for this application for more information. It can be installed on as many computers as you like in a PathfinderPRO environment. This application also requires a PathfinderPRO license.
- Can VMIXControl be used to control my motorized console faders?
Not at this point in time. VmixControl only controls the Virtual Mixer found in Axia mix engines.
- Can I use the VMIXer on an existing mixing engine as a second mixer controlled by VMIXControl?
Absolutely. The Virtual Mixer in Fusion and Element consoles is designed to provide additional simple mixing capabilities. VMIXControl controls this.
- Will PathfinderPC Server run on the 64-bit version of Windows 2008 Server?
Yes it will. Just be sure that you “Run As Administrator” by navigating to the executable file after installing under the Admin profile, and then right-clicking on the files and clicking the box that says “Run As Administrator”.