As a security measure, Omnia.9 is not “ping-able” on the network so the inability to get traditional ping response is not necessarily a sign of a problem.
There are two basic conditions that must be met before a remote connection to Omnia.9 is possible:
- Omnia.9 must have a password set up via the front panel.
- Omnia.9 must be connected to your local network and have a working IP address initially assigned to it via DHCP (a static address can be established later).
Note: It is not necessary to “white list” a computer in order to access Omnia.9 remotely. Any computer running the NfRemote software can access Omnia.9 providing the user knows the unit’s password. White listing IS required to access the built-in HTTP server, however.
To set up a password, navigate to the System > System Config > Password menu from the front panel. Enter your password in the “Enter Password” and “Repeat Password” fields and click on the “Set Password” button.
To set up an IP address, navigate to the System > System Configuration > IP Configuration menu from the front panel. Click on “Use DHCP” to enable Omnia.9 to receive an IP address from your DHCP server. If, after a period of 30-60 seconds, the internal loopback address is still displayed, Omnia.9 is not communicating with the DHCP servers and there are network issues outside of the unit to explore.
While it is beyond the scope of this manual to provide specific IP troubleshooting advise, we can suggest the following basic steps:
- Try using a different Ethernet cable to rule out that a bad cable is at fault.
- Plug Omnia.9 into a different port on your router or switch to rule out a bad port.
- Plug Omnia.9 into a different router or switch altogether to eliminate a bad piece of hardware.
- Plug another device (such as a laptop computer) into the same port and see if it will communicate with the DHCP server.
- Using a computer that is already known to work on the network, use an Ethernet cable to connect Omnia.9 directly to that computer. In most cases, the computer will act as an ad-hoc DHCP server and attempt to assign Omnia.9 an IP address.