FAQ: How to use Telos Infinity Matrix-Free Intercom

Using the Panel Keys: Should I use the paddle or push the display?

Both will work just fine. The whole keyframe articulates if you prefer a button to a paddle.

Why doesn’t the key push straight back?

There are 2 button actions that make up each key, and the frame you touch sits on a rocker. Pushing the bottom half will allow you to talk, and pushing the top will activate the listen function.

How do I talk to someone?

Holding the key down will allow you to talk to someone for the length you hold the key down. Pushing a key quickly will latch the call open. Pressing the key again will trigger an unlatch ending the call.

My keys are flashing what does that mean?

When you receive a call the key corresponding to the contact that is talking to you will flash for a couple of seconds prior to turning solid green. After the person stops talking to you the key will return to the default color.

What do the key colors mean?

The keys each display three colors depending on their state of actuation. In the default resting state (neither talking or listening) the switch display background color will be black with white text unless the operator has chosen a different palette from the Dashboard configuration tool. When a switch is in a Listen state or if it is signaling an incoming call, the background will either flash or display a solid green color. When a switch is in Talk mode, the background will display a solid red color. If a user attempts to Talk to a destination device that is unavailable or has chosen to disable their listen function, the key will flash red.

Are there any special keys?

The bottom rightmost key is the “Reply Last Caller Key”. The mnemonic of whoever called you last will appear in this key display and if you wish to reply to that caller, simply push this key down and you will automatically talk back to them. The Last Caller Key retains a list of the last ten received calls which can be accessed by systematically pushing up the Reply key. You can reply to a Last Caller notification even if you don’t have to have that caller loaded on a dedicated panel to talk back to them.

How do I access the shift pages?

Pushing the “Shift” button will load a new page of keys. There is currently a maximum of 3 pages of keys, and the menu is circular, meaning page 3 will return you to page 1.

How do I know which microphone source input is actively feeding the intercom Talk channel?

If the panel Mic or HS (Headset) button is lit green on the left side of the front panel, then that input is active. If both Lights are extinguished then the Talk source input is either disabled or the rear panel auxiliary mic input is selected. You can check if the rear input is active from either the web GUI or via the menu on the device. When using the Beltpack, you can only select the active input from either the menu or web GUI.

Does the Intercom panel need to be disassembled in order to replace a key?

No, the keys can be carefully removed via the front panel and replaced the same way.

How do I connect 2 panels for Peer to Peer communications?

To set up a Peer-to-Peer connection from one device to another using Dashboard you first need to click on the Talker device you wish to configure and highlight it. Then left-click, hold and drag the icon of device you wish to talk to onto the desired key of the Talk device. Releasing the left-click over the target key will drop the device icon onto the key. For Peer-to-Peer communication, it is usual to program a Talk key on both intended Peer-to-Peer devices using either Talk/Auto Listen or Force Listen key types.

What do the different key types do?

Talk/Auto Listen- Automatically opens a key’s Listen function when an operator pushes it down to Talk. The Listen function can be deactivated by pushing the key up and releasing it. Force Listen- Forces the far end to Listen when the talker activates their Talk key. With this key type, Listen cannot be deactivated on the target panel.Talk Only- Only the Talk function of the key will be active. Listen Only- Only the Listen function of the key will be active. Disable- Key is inactive

What’s a Virtual Port?

A Virtual Port is used to pair AoIP I/O streams represented in Dashboard from non-Infinity devices. Pairing a single source and a single destination within a VP allows the user to set up a Talk/Listen function on a single Infinity Panel or Beltpack key.

What is a group?

A Group is a collection of member Devices, Sources or Destinations that receive the same audio stream if they are called (Talked to) from an outside device using a non-member Group Talk key. Conversely, the sum of the Talk audio from the Group members is routed to any non-member Panel or Beltpack with a corresponding Group Listen key. Devices in a Group are not able to Talk or Listen to each other.

What is a Partyline?

A Partyline is a collection of member Devices, Sources or Destinations where every member is able to Talk and Listen to each other. Devices such as Panels and Beltpacks that are members of a Partyline will have dedicated Partyline Talk/Listen keys and Source and Destination Partyline member audio will be summed onto or sent a mix of the Partyline. Partyline is an alternative name for a Conference, the functionality is identical.

What is an IFB?

An IFB or Interruptible Foldback is a term that describes an audible cue signal or mix-minus that is sent to a destination such as a presenter, talent earpiece or contributor, and that can be interrupted by someone talking over it. A typical example is that of a News Anchor who can hear program audio minus their own voice through an earpiece while also hearing direction from the Production team talking over the top of the program feed. Telos Infinity enables the user to create unlimited IFBs from any available audio sources and destinations, giving Panel and Beltpack users the ability to talk over a dimmed or cut mix minus or cue feeds.

How do I interface an IFB’s with my VX?

A Telos VX fixed line hybrid appears within Infinity as a Source/Destination pair. In a typical configuration the VX Destination (outgoing signal to the caller) would be configured as an IFB Destination, the incoming caller Source as the IFB Reverse Source and program or mix-minus audio configured as the IFB Source which the caller will hear unless an IFB Talker interrupts the feed.

Is there a way to connect two sites both utilizing the Telos Infinity Intercom System?

Connectivity between locations is a critical feature of any modern intercom system. Multiple Telos Infinity System sites can be connected together using a variety of means. For more information about how to accomplish this please contact your dealer or Telos Alliance sales, support or product specialist for more information.

How do you setup GPIO?

GPIO is configured using drag-and-drop, just like the rest of the Dashboard interface. If you open the GPI, or GPO section of Dashboard you will be able to select the GPI or GPO pin you wish to associate with a function. Then you can drag-and-drop the pin on to the function or key you want to associate it with.

Can I use the rear output and GPIO’s the same way I would use an xNode?

Yes, if you go to the Infinity Devices web interface you can input a Livewire channel and it will map the GPIO associated with the channel you input.

Does Infinity integrate with Pathfinder?

Integration between the Infinity Intercom system and Pathfinder is ongoing. If you are curious or have a specific requirement, please contact your dealer or Telos Alliance sales, support or product specialist for more information.

Do I have to use Dashboard to configure my Panel/Beltpack IP address, or can I use the front panel?

The IP Address can be set one of three ways. Firstly, it can be set via the menu on the unit. Secondly, it can be set using the web interface of the unit. The final way to set the IP address is to connect the device to a network with DHCP enabled and allow the device to request an address from the DHCP server.

How do I get into the menu to configure my Beltpack?

Holding the menu button down for 5 seconds opens the full menu. It can be navigated using the same channel volume controls. To exit menu mode hold the encoder down for 5 seconds.

What is Dashboard?

Dashboard is the configuration software for the Telos Infinity Intercom System.

Can I configure my Infinity intercom through its web interface?

Some device-level configuration can be done through the Panel’s web interface, but the majority of user configuration is accessed through Dashboard.

What is the default password for the web interface?

The default credentials to log into any Infinity device is Username: user. There is no password.

Do I need a Livewire network to use the Infinity system?

No, the Telos Infinity Intercom System is fully AES67 compliant and can operate on any AES67 network.

How do I configure an Expansion Panel if it doesn’t have a menu button?

From the factory all Infinity devices ship with DHCP Enabled. This means they will automatically receive an IP address if a DHCP server is enabled on the network. Once it receives an IP Address it will appear in Dashboard advanced, and you configure it from there. If DHCP is not present on the network, you will receive menu option on the first key of the MXP-20. This will let you access a basic menu where you can set an IP Address to add the panel to your network.

If the intended system has more than 16 Infinity devices you need to purchase Dashboard Advanced.


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